Quality management is the act of overseeing all activities and tasks that must be accomplished to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. It is also referred to as total quality management (TQM) . TQM is a business philosophy that champions the idea that the long-term success of a company comes from customer satisfaction and loyalty. TQM requires that all stakeholders in a business work together to improve processes, products, services and the culture of the company itself (Investopedia, 2024).
This workshop brings the concepts and models of quality management into an RTO’s operational context. In essence, quality management process compliments compliance management within an RTO.
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Bookings are closed for this event.
